Shipping policy

Shipping Policy

Last updated: April 28, 2026

Domestic Shipping (United States)

Processing Time

Orders are processed within 2 business days. Please allow 1 additional business day for weekends and holidays.

Shipping Methods & Delivery Times

Standard Shipping (USPS Priority Mail)

  • Delivery: 2–3 business days
  • Cost: Free on orders $50+; $5 on orders under $50
  • Tracking: Provided for all orders

Expedited Shipping (USPS Priority Mail Express)

  • Delivery: Next business day (must order by 11 AM ET)
  • Cost: $18
  • Tracking: Provided for all orders

Orders placed Friday–Sunday are processed the following Monday.

What Ships

ORE Liquid Multi Mineral ships in a protective polymailer with bubble wrap cushioning. Each bottle is:

  • Sealed in our signature amber glass dropper bottle (4 fl oz / 120 mL)
  • Packed to prevent breakage during transit
  • Accompanied by usage instructions and your receipt

Subscription orders ship automatically on your chosen date each month. The same processing and shipping timelines apply.

Shipping Address

We ship to all 50 US states. We do not ship to P.O. boxes; we require a physical street address.

International Shipping

At this time, ORE ships to the United States only. We're exploring options for Canada and Europe and will update this page when available.

Damaged or Lost Packages

Damage in Transit

If your bottle arrives damaged or leaking, contact us within 48 hours of delivery with a photo. We'll replace your order at no cost.

Email: support@tryore.com

Lost or Undelivered Packages

If your order shows delivered but never arrives, or is marked lost by USPS, contact us within 30 days of the original ship date. We'll investigate with the carrier and replace your order if necessary.

Subscription Shipping

Monthly shipments go out on the same calendar date each month (e.g., the 15th). If that date falls on a weekend or holiday, your order ships the next business day.

You can:

  • Pause your subscription for up to 3 months (restart anytime)
  • Skip a shipment
  • Update your delivery address
  • Change your shipment frequency

All changes are made in your account dashboard before the next processing date.

Returns & Refunds

ORE offers a 60-day money-back guarantee on all orders, including subscriptions.

Return details:

  • Start your return within 60 days of order
  • We provide a prepaid return label (USPS)
  • Once received and inspected, we issue your refund within 5 business days
  • Subscription cancellation refunds are issued immediately upon request

For questions: support@tryore.com

Order Tracking

A tracking number is emailed to you as soon as your order ships. Click the link to follow your package in real-time on USPS Informed Delivery.

If you don't receive a tracking email within 3 business days of placing your order, check your spam folder or email us at support@tryore.com.

Questions?

Email: support@tryore.com
Response time: Within 24 hours, Monday–Friday

We're here to help.