At ORE, we stand behind the quality of our products. We want you to be completely satisfied with your purchase. If you’re not, we offer a straightforward 30-day money-back guarantee.

1. 30-Day Money-Back Guarantee

If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of receiving your order. No questions asked. No forms to fill out.

To request a refund, simply contact us at helpful@tryore.com with your order number. We will process your refund promptly.

2. Eligibility

Our 30-day money-back guarantee applies under the following conditions:

• The refund request is made within 30 calendar days from the date you received your order
• The guarantee applies to your first order of each product; subsequent orders of the same product may be evaluated on a case-by-case basis
• The guarantee applies to orders placed directly through tryore.com

3. Refund Process

• Contact us at helpful@tryore.com with your order number and a brief reason for the refund (optional but helpful for us to improve)
• We will confirm your refund request within 2 business days
• Refunds are issued to the original payment method used at checkout
• Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or credit card issuer

4. Return of Product

You are not required to return the product to receive a refund under our 30-day money-back guarantee. We trust our customers and want to make the process as simple as possible.

If you do wish to return a product (for example, if you received a damaged or incorrect item), please contact us and we will provide return instructions and, if applicable, a prepaid shipping label.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving it. We will either send you a replacement at no cost or issue a full refund, at your preference. Please include photos of the damaged or incorrect item when contacting us so we can resolve the issue quickly.

6. Subscription Cancellations

If you are on a subscription plan, you may cancel at any time before your next billing cycle to avoid future charges. Cancellation does not retroactively refund the current billing period. If your most recent subscription charge falls within the 30-day money-back guarantee window, you may still request a refund for that charge.

To cancel your subscription, you can manage your settings through your account or contact us at helpful@tryore.com.

7. Exchanges

We currently offer a single product (ORE Multi-Mineral Drops) and do not process exchanges. If you have an issue with your order, please request a refund and place a new order if desired.

8. Non-Refundable Items

The following are not eligible for refund:

• Orders where a refund has already been issued for a previous order of the same product (unless the item was damaged or incorrect)
• Requests made more than 30 days after the delivery date

9. Contact Us

For any questions about returns, refunds, or our guarantee, please reach out:

We appreciate your trust in ORE. Our goal is to make your experience as positive as possible, from the first dropper to the last.