ORE (“we,” “us,” or “our”) operates the website tryore.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or purchase our products. By using our Site, you agree to the collection and use of information as described in this policy.
1. Information We Collect
Information You Provide Directly
- Name, email address, shipping address, and billing address when you place an order
- Payment information (processed securely through Shopify Payments; we do not store full credit card numbers)
- Email address when you subscribe to our newsletter or opt into marketing communications
- Any information you provide when contacting our support team
Information Collected Automatically
- Device information (browser type, operating system, device type)
- IP address and approximate geographic location
- Pages visited, time spent on pages, referring URLs, and click behavior
- Cookies and similar tracking technologies (see Section 5 below)
Information from Third Parties
We may receive information about you from third-party services such as Shopify, payment processors, and advertising platforms (e.g., Meta/Facebook) to help us fulfill orders, process payments, and improve our marketing.
2. How We Use Your Information
- To process and fulfill your orders, including shipping and payment processing
- To communicate with you about your order status, shipping updates, and customer service inquiries
- To send promotional emails and marketing communications (only with your consent; you may opt out at any time)
- To improve our Site, products, and customer experience through analytics
- To detect and prevent fraud or unauthorized activity
- To comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information with the following categories of third parties:
- Service Providers: Shopify (e-commerce platform), payment processors, shipping carriers, and email marketing providers who help us operate our business.
- Advertising Partners: We may share limited data (such as hashed email addresses or pixel data) with advertising platforms like Meta/Facebook to deliver relevant ads and measure campaign performance.
- Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Order records are typically retained for at least 5 years for tax and legal compliance. If you request deletion of your data, we will do so unless we are legally required to retain it.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
- Remember your cart and session preferences
- Analyze Site traffic and usage patterns (e.g., via Google Analytics)
- Deliver and measure the effectiveness of advertising campaigns (e.g., Meta Pixel)
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access and Portability: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.
- Do Not Sell (California Residents): We do not sell personal information as defined under the California Consumer Privacy Act (CCPA).
To exercise any of these rights, please contact us using the information in Section 10 below.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Our Site uses SSL encryption for data transmitted between your browser and our servers. Payments are processed through PCI-compliant payment processors. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our Site and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of the Site after any changes constitutes acceptance of the revised policy.